Membership Services & Engagement Coordinator

Role Purpose

We are looking for a highly organised individual to support YBI’s Membership Services and Engagement (MSE) team with a variety of activities to ensure we can deliver quality services and engagement activities to our members and partners.

To be successful the post holder will need to be able to operate independently, be skilled at juggling priorities, and show initiative in supporting the team in various activities. You will also need to have strong interpersonal skills to work with and effectively support the whole team.

Key Responsibilities

The Membership Services & Engagement Coordinator will provide support to the three different areas within the team: Services, Membership and Evidence & Learning. Focus will switch depending on time of the year and on current projects being delivered.

Support to Membership, Services and Evidence & Learning teams

• Manage the user life cycle within YBI’s Learning Portal (creation of accounts, assigning groups and resources, responding to learner queries, deactivating accounts)
• Run monthly and ad-hoc reports in the LMS and keep all internal data systems up to date
• Schedule and create learning activities, including the creation of ‘paths’ and ‘classroom’ events with the Learning Portal and promotion of these events
• Support the Senior Digital Learning Manager in the development/creation of new and existing digital services
• Coordinate online and in person member meetings and learning activities
• Providing tech support for online delivery (primarily Zoom)
• Provide administrative and coordination support for Membership and Services process, as well as strategic projects
• Support the Evidence & Learning team by managing administrative/supports tasks related to data collection, documentation, and backend processes to facilitate effective evidence gathering and learning initiatives

General team support

• Effectively manage the MSE team meetings and diary
• Team document management and control
• General research required by the team
• Travel planning and coordination
• Manage all current and new team inboxes, including Learning Portal inbox, Member inbox and Global Summit and Bootcamp inboxes (when these events are taking place)
• Contract creation, updates and general management and liaison with other teams
• Support the planning and delivering of core YBI events, including communities of practice workshops, global event, Bootcamp, etc. This includes organising travel and logistics, liaison with venue and vendors, responding to attendees’ enquiries, etc.

How to Apply

If this sounds like the role for you, please send the following to [email protected]:

• Your CV (maximum 2 x A4)
• Supporting statement (max 2 x A4): Your supporting statement is a very important part of your application and is vital for us to decide whether to shortlist you for an interview. Please demonstrate how you meet the criteria listed in the person specification and your motivation to work for YBI, detailing your experience, skills, achievements and/or abilities that are relevant for the role.
• Please note you must have existing Right to Work in the UK as YBI is not a sponsoring organisation
• Closing date for applications: Midnight on 5th of January 2025

Please read the job description for more details.